The saturated market argument
When I started Outlier Labs, one of the most common reactions I got was that the market was already saturated. And honestly, they were not entirely wrong. There are thousands of agencies, development studios, freelancers, no-code builders, AI developers, and product teams everywhere now. Every week there is a new company promising faster delivery, cheaper pricing, AI-powered workflows, or complete digital transformation. From the outside, it genuinely looks overcrowded.
But I think people misunderstand what saturated actually means. A saturated market does not mean there is no opportunity left. It usually means there is demand. A lot of it. What matters is whether there is still a gap between what people are being promised and what they are actually receiving. And from what I was seeing, that gap was massive.
The Quality Problem Nobody Wanted to Talk About
One of the biggest things I noticed was how much low-quality work had started entering the market. A lot of people who did not really understand software development were suddenly taking on development projects because AI made it easier to start building things quickly. And I do not think that is entirely bad. AI is an incredible tool. It has made development faster, prototyping easier, and execution more accessible.
But accessibility and quality are two completely different things. Just because something can be shipped quickly does not mean it should be.
I started seeing websites, apps, dashboards, and systems being built without proper thought behind them. Projects looked functional on the surface, but underneath, the structure was weak, the user experience felt generic, scalability was not considered, and most importantly, the product did not actually feel aligned with the business it was built for. A lot of things were being made to look complete instead of actually solving problems properly.
And clients often could not tell the difference initially because visually, many things looked polished enough. But eventually the cracks started showing. Performance issues, poor strategy, weak user experience, confusing flows, lack of scalability, inconsistent branding, and products that simply did not connect with the intended audience. That was the gap I kept noticing. Not a lack of developers. Not a lack of agencies. A lack of thoughtful execution.
Everyone Was Selling Templates as Strategy
Another thing I noticed was how repetitive everything started becoming. A lot of companies were essentially building one good-looking system and repeatedly shipping slightly modified versions of it to different clients. Same layouts, same structures, same flows, same strategy just adjusted visually for different industries. It became very plug-and-play.
And while templates can absolutely be useful in certain situations, the problem starts when businesses are treated as identical. Because they are not. An interior design company should not feel like a SaaS startup. A luxury brand should not communicate the same way as a healthcare company. A founder-led personal brand should not feel like a corporate consulting website.
But when agencies optimize purely for speed and volume, custom thinking disappears. A lot of people were building products quickly, but very few were deeply understanding the business behind the product first. The result was software that technically worked, but did not really feel designed for the people using it. And honestly, users notice that more than companies think. People can immediately feel when something was thoughtfully built for a business versus when it was adapted from a generic structure.
Software Should Not Be Built Only by Developers
One thing I strongly believe is that software should not be shaped only by software engineers. Engineering is obviously essential. Great developers are the backbone of every strong product. But building something useful requires more than technical execution alone. It also requires understanding business, psychology, communication, positioning, customer behavior, and strategy.
That is where I felt a lot of companies were falling short. Many teams approached projects purely from a technical perspective: what should we build, instead of what actually makes sense for this business. There is a huge difference between those two questions.
At Outlier Labs, one of the things that genuinely sets us apart is how much emphasis we place on strategy before execution. Our PMs do not just manage tasks and timelines. They understand businesses deeply. They try to understand why a company exists, who their customers are, what kind of positioning they want, what would realistically work in their market, and what probably would not. That changes the entire process.
There have been multiple situations where clients approached us with a very specific idea already in mind. We challenge ideas more openly if we genuinely believe something will not work effectively. And surprisingly, clients appreciate that honesty far more than blind agreement. There have been projects where we sat with clients for hours before even discussing development seriously, talking about their audience, their goals, their competitors, customer behavior, conversion patterns, visual identity, and long-term business direction. In many cases, clients later came back wanting the exact direction we initially suggested. Not because we forced them into it, but because strategy became collaborative instead of transactional.
Taste Matters More Than People Think
Another thing I care deeply about is understanding a client's taste properly before building anything. And I think this part is massively underrated in software and design.
Say we are building a website for an interior design company. The first thing I want to understand is not just their technical requirements. I want to understand their aesthetic taste, their clientele, the emotional feeling they want their brand to create, and the type of experience they want customers to have. So we spend a lot of time showing references, discussing ideas, sharing websites, videos, layouts, branding examples, and content styles.
Because once you truly understand someone's taste, decision-making becomes much easier. You understand what kind of visual language resonates with them. You understand what feels premium to them, what feels too corporate, what feels too minimal, what feels too loud. And when you combine that understanding with actual performance strategy, the final result becomes significantly stronger.
Making something visually beautiful is not enough if it performs poorly. But at the same time, something highly optimized that completely ignores brand identity also feels lifeless. The best products sit in the middle. They perform well while still feeling deeply aligned with the business behind them.
I Did Not Want to Build Just Another Agency
One of my biggest fears while starting was becoming another generic service company. I knew the market already had enough agencies promising high-quality development and creative digital solutions. Everyone says that. And honestly, after a point, all websites start sounding the same.
So I spent a lot of time thinking about what I genuinely wanted Outlier Labs to feel like. I did not want clients to feel like they were entering a production pipeline where they would get a templated process and a polished-looking output. I wanted the experience to feel collaborative, strategic, and deeply customized to their business.
We spend more time in the early stages than many companies probably do because understanding the business properly changes everything afterward. It improves communication, reduces confusion, creates better alignment, and leads to stronger execution. And honestly, it also makes the work more meaningful for us internally. When you deeply understand what a company is trying to achieve, you stop building random features and start solving actual problems. That changes the quality of the final product completely.
The Fear Was Real
Even though I strongly believed there was a gap in the market, I would be lying if I said I was not scared while starting. Because realistically, the market was crowded. There were already established companies with bigger teams, more experience, larger portfolios, stronger networks, and better resources. And when you are starting young, it is easy to question whether you are actually seeing something unique or just convincing yourself that you are.
Especially because AI was rapidly changing the industry at the same time. Suddenly, everyone could build faster. Everyone could launch faster. The barrier to entry kept dropping. But eventually I realized something important: when barriers become lower, execution quality becomes even more important. Because if everyone can technically build something now, then differentiation no longer comes from simply being able to ship software. It comes from judgment, strategy, taste, communication, and understanding businesses properly.
That realization removed a lot of fear for me. I stopped thinking of Outlier Labs as another development studio and started thinking of it as a company focused on thoughtful product building. That distinction mattered mentally.
AI Did Not Make Me Want to Quit. It Made Me More Confident.
Interestingly, the rise of AI actually made me more confident about starting. Not because I thought AI would replace developers or magically solve everything, but because it exposed how many people were building without depth. The easier execution became, the more obvious weak thinking became too.
AI can help generate code. It can accelerate workflows. It can improve efficiency massively. But AI still cannot deeply understand a founder's vision the way a thoughtful team can. It cannot sit with a client for hours understanding nuance, positioning, emotional tone, customer psychology, and long-term business goals in the same way humans can. That human layer matters much more than people realize. Especially for businesses that actually care about quality.
I think over the next few years, the market will split very clearly into two categories: fast, disposable execution and thoughtful, strategic product building. We always wanted to position ourselves in the second category.
Why I Still Think There Is Room for New Studios
I honestly think people say the market is saturated too casually now. Every industry looks saturated from the outside once it matures. But customers are still constantly looking for better experiences, better communication, better quality, better strategy, and people who genuinely care about the outcome instead of just delivering files and invoices. That demand never disappears.
And I think that is especially true in tech right now because businesses are becoming more aware of the difference between something that works and something that actually works well. The standards are changing. People are starting to care more about thoughtful UX, business alignment, scalability, branding, positioning, and long-term product thinking. They want teams that understand more than code.
That is the gap I believed in when starting Outlier Labs. Not that the market lacked developers. The market lacked enough people willing to slow down, think deeply, understand businesses properly, and build intentionally instead of just shipping quickly. And honestly, I still believe that gap exists.